Frequently asked questions
Everything about how your chart is made, shipped, and gifted.
- How accurate are the charts?
- Every chart is computed from real astronomical (ephemeris) data for the exact date, time, and location you enter — not a template or a stock image. Positions are accurate to the day (and, with a birth time and place, your rising sign too).
- Do I need my exact birth time?
- No. The date alone produces a beautiful, accurate solar-system view. Adding your birth time and city unlocks the zodiac birth-chart view with your rising sign (Ascendant).
- What's the difference between the two views?
- The 'Solar system' view shows the real, to-scale arrangement of the Sun and planets from above or at a dramatic angle. The 'Birth chart' view is the classic circular zodiac wheel with your planets placed by sign.
- How long does shipping take?
- Items are printed on demand just for you, then shipped. Production usually takes a few business days, plus carrier transit time to your address. You'll get tracking once it ships.
- Can I order this as a gift?
- Absolutely — it's one of the most popular reasons people buy. Enter the recipient's birth details to create their sky. It's a memorable gift for birthdays, anniversaries, weddings, and new babies.
- What's your return policy?
- Because each piece is custom-made from your birth details, please review our Refunds & Returns page for how we handle damaged items and order issues.
- What products can I put my chart on?
- Posters, framed prints, canvas, apparel, mugs, and totes — with more added over time. You can preview your design on each before buying.
Still have a question? Contact us.