Frequently asked questions
Everything about how your chart is made, shipped, and gifted.
- How accurate are the charts?
- Every chart is computed from real astronomical (ephemeris) data for the exact date, time, and location you enter — not a template or a stock image. Positions are accurate to the day (and, with a birth time and place, your rising sign too).
- Do I need my exact birth time?
- No. Tick “I don’t know the exact time” when you create your chart. The solar system, birth chart and Moon are then drawn for noon — over a single day the planets barely move, so your sky still looks the way it did — and the star map and horizon show the night sky of that date at 9 pm. We also leave the time off the printed caption rather than print an assumed one. If you do know your time, adding it along with your city adds your rising sign (Ascendant) to the birth chart.
- Why doesn't my chart show a rising sign?
- The rising sign (Ascendant) depends on your birth city and the exact time — it moves through all twelve signs in the course of a day. We show it only when you've given us both. If you've told us your birth time is unknown, we leave it off instead of printing a guess on something you'll hang on your wall.
- What's the difference between the views?
- There are five, all built from the same birth details — switch between them and print whichever you like best.
- Solar system — where the Sun and planets actually stood: from above, at a dramatic angle, or from inside the system with painted, sunlit planets. An antique orrery style draws your moment as an engraved brass machine.
- Birth chart — the classic circular zodiac wheel, with your planets placed by sign and the aspects between them drawn in.
- Star map — the real stars over your birth city at that moment, with constellation figures you can show, label, or leave off.
- Moon — a photographic portrait of the Moon at its exact phase on your date, with your Moon sign beneath it.
- Horizon — the sky as you'd have seen it standing outside at your birthplace — the Sun, Moon, and planets arcing over a silhouetted horizon, with the ones below it shown beneath your feet.
- How long does shipping take?
- Items are printed on demand just for you, then shipped. Production usually takes a few business days, plus carrier transit time to your address. You'll get tracking once it ships.
- Can I order this as a gift?
- Yes — enter the recipient's birth details instead of your own to create their sky. It suits birthdays, anniversaries, weddings, and new babies, and you can add their name as the title and your own words as the caption.
- What's your return policy?
- Because each piece is custom-made from your birth details, please review our Refunds & Returns page for how we handle damaged items and order issues. Read Refunds & Returns →
- How much do the 2- and 3-panel pieces cost?
- A combo piece — two or three moments on one print, like a wedding beside both of your births — costs $10 more than a single design for two panels, and $15 more for three, on any product. The price on the product page includes it.
- Is there a discount for more than one piece?
- Yes. Every piece after the first is 20% off, automatically, with no code. The most expensive piece is full price and the rest are discounted. It works across products: a framed print plus a T-shirt, a set of three posters for the family, or the same sky twice.
- What products can I put my chart on?
- Posters, framed prints, canvas, apparel, and digital downloads — with more added over time. You can preview your design on each before buying.
Still have a question? Contact us.